We collaborate with your teams as if we were part of them

Our experts are first and foremost people who care about helping others. Combining a clear understanding of business challenges with strong technical expertise, we work alongside your teams with empathy and precision to drive meaningful impact.

We know the challenges your data team is facing

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Your data team is overwhelmed with support requests and can no longer deliver real value.

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The workflow keeps getting disrupted by urgent support requests from business users.

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Support tasks frustrate developers, who feel their skills are not being used to their full potential.

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It becomes almost impossible to balance support and the development of new solutions. Teams then start falling behind on deliveries, which leads to a loss of internal confidence in their ability to deliver effectively.

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Teams lose motivation, and some employees leave because they no longer feel recognized.

Why your team doesn’t enjoy doing support?

Your data team struggles to deliver the expected value to the business because it is overwhelmed by user support tasks.

  1. Heavy workload
  2. Different context
  3. Specialized skills
  4. Managing stress and pressure
  5. Lack of appreciation

  • Heavy workload

    Support can be demanding in terms of both time and energy. Developers may feel overwhelmed by having to balance new feature development with resolving existing issues.

  • Different context

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    Development and support are two very different contexts. Most developers prefer building new solutions over troubleshooting existing ones.

  • Specialized skills

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    Support work demands a unique set of skills, including user communication, priority management, and quick problem-solving. Not all developers feel comfortable taking on this kind of work.

  • Managing stress and pressure

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    Support work can be highly stressful, particularly when urgent or critical issues arise.

  • Lack of appreciation

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    Support work is frequently perceived as unrewarding, leaving developers feeling underappreciated for their efforts.

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Ventriloc’s extensive work with Microsoft Power BI and Microsoft Fabric has shaped its strong technical expertise, proven across many demanding projects.

Our strength lies in both understanding technical challenges and communicating effectively with business users. By supporting them directly, we give our partners’ technical teams the bandwidth to deliver greater value.

Streamlined support workflow

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Unified and centralized support platform

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Smarter, centralized communication

We bring all your channels together, including email, chat, phone, social media, and customer portal, in a single environment that ensures no information is lost and every interaction is seamlessly tracked.

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360° partner view

Every interaction is logged and easily accessible, providing our teams with instant understanding of the context, previous requests, and actions already taken.

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Data and rule-based prioritization

Requests are automatically sorted, assigned, and monitored according to defined criteria, ensuring efforts are directed toward the areas of highest impact.

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Recurring process automation

Smart responses, dynamic routing, and optimized workflows minimize manual effort, allowing teams to concentrate on high-value tasks.

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Real-time operational analytics

Interactive reports and insightful dashboards help you monitor performance, detect trends, and act on opportunities for improvement in real time.

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Data-driven experience optimization

Faster response times, personalized interactions, and communication through preferred channels help improve customer satisfaction and loyalty.

Technologies we support

Azure, Microsoft Power BI and Microsoft Fabric.

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